What to Expect in Clinic & FAQs

What To Expect

Here at the Bristol Physiotherapy Clinic we offer a wealth of knowledge, experience and passion. Our fantastic team of dedicated therapists have served Bristol for over fifteen years across our three Bristol clinics.

Whether you are looking to recover from an injury, rehabilitate following an operation, improve your running and movement performance, benefit from a sports massage, improve your core strength using our Pilates Reformer, treat that painful plantar fasciitis or see a women’s health specialist for your pregnancy or postnatally, our therapists can help you and tailor a programme to optimise your health and wellbeing.

20230606_131530_0002

20221130_152958_0000

We aim to provide comprehensive patient care to all in the local community through high clinical and professional standards and exceptional customer care. All our therapists undergo regular training to keep up to date and share their specialties, as collectively they have decades of experience and a wide range of expertise.

The majority of our clients are self-referred. They come to see us because they are pleased with the outcomes we’ve achieved with people they know, such as family and friends, who have recommended us as a result. We are a small, family run practice and look forward to welcoming you.

If you have any questions about any of our treatments, programmes or care plan options please contact our friendly reception team on 0117 9738319 or email us info@bristolphysiotherapyclinic.co.uk

FAQs

If I need to cancel my appointment, what should I do?

You can easily reschedule your appointment if you need to 24 hours before you are booked in by logging on to your account or my emailing or calling us. Please be aware that if you need to cancel/reschedule within 24 hours there will be a charge (please see the Cancellation Policy below).

What is the Cancellation Policy?

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the practitioner’s day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 hours notice, or miss their appointment, will be charged for the missed appointment. We appreciate your understanding and compliance with our policy.

What to Wear to your Appointment?

Comfortable, loose-fitting clothes.

Your usual clothes for exercising should be fine for any rehab or running sessions.

You may be asked to remove some items of clothing for the purposes of your assessment or treatment but if you have any concerns or questions about this you can raise this with your therapist.

Where are your three clinics located in Bristol?

We have three clinics across the city located in convenient locations with specialist equipment. Our clinics are located at:

If you are not sure which clinic is the best option for you, please contact us and we can discuss this with you. Once you have booked an appointment, your confirmation email will confirm the location and address details.

I need rehabilitation following an operation / sporting injury or I would like running coaching. Which clinic is the best location from me?

Our North Bristol Clinic is situated in the Clifton Rugby Club training ground (postcode area BS10) and has excellent facilities and equipment including a spacious and well-equipped gym and a 4G pitch which is ideal for rehab patients and running coaching. We can also offer running coaching at our Redland and City Centre clinics.

I have a private Health Insurance Policy, can I make an appointment?

We work with the following insurers:

AXA, Bupa, The Physiotherapy Network and WPA

Please contact the clinic to make an appointment if you have insurance with any of these insurance providers. You will need to provide your policy number, authorization code, number of authorized sessions and the expiry date of your policy.

Not all insurance policies are the same so please carefully check your insurance policy before making an appointment to ensure your policy covers the practitioner and the type of treatment they offer.

I have a private cash plan policy (where I can claim the cost of treatment back) so can I make an appointment?

If you have a cash plan where you can claim the cost of certain treatments from an insurance company (for example Simplyhealth) you are responsible for checking the terms of your policy and what treatments and practitioners are covered by your policy.

What should I do if I need adjustments in place to meet my needs (for example wheelchair access)?

If there are any adjustments that will help you at your appointment, please give us call/email before your appointment so we can discuss these with you. We will do our best to accommodate specific needs wherever possible.

Chaperones

A chaperone at our clinic is a trained member of the team who can attend any appointment with a patient in a supportive and confidential role. We will always do our utmost to meet any request for a chaperone.

We always offer a chaperone for any “intimate” appointments which includes all our Women’s Health and Pelvic Health appointments.

If a patient is unsure about whether to request a chaperone or would like more information (including the cost of having a chaperone) they should contact our reception team.

I can see that you offer packages of discounted sessions and subscriptions, where can I find the T&Cs?

You can find our Terms and Conditions Here

Other Questions

If you have any other questions and you cannot find the answer please call, email or WhatsApp and a member of our reception team will be happy to help you.

× How Can We Help?