Terms and Conditions
Please read the relevant Terms and Conditions below before you make a purchase.
Booking an Appointment
- By booking an appointment with us you are deemed to accept our cancellation policy which is 24 hours. A cancellation charge will apply for appointments cancelled within 24 hours of the appointment being due to take place.
Insurance Appointments
- Not all insurance policies are the same so please carefully check your insurance policy before making an appointment to ensure your policy covers the practitioner and the type of treatment they offer.
Buying a Treatment Package
Please note that when a package/pre-payment is made to the clinic the following policy applies:
- A cancellation charge will apply for appointments cancelled within 24 hours of the appointment being due to take place.
- Credits must be used within 6 months after which they will expire and no refund is available.
- Accounts with a valid credit must have future appointment(s) in the diary with the aim of using the credit.
- All credits must be redeemed with treatment.
Buying a Sports Massage’s Membership
Please note that when a Membership is set up with the clinic the following policy applies:
- The membership is for one 60-minute sports massage each calendar month for the term of one year.
- You can book with any therapist who offers a sports massage.
- One massage must be booked per calendar month and cannot be carried forward to the next month(s).
- The monthly payment can only be used for a 60 minute sports massage and cannot be redeemed against any other type of treatment.
- Our reception team is always happy to help with any questions or bookings and will try and remind you but please note the clinic is not responsible for reminding you about keeping monthly bookings. Booking your monthly massage is your responsibility.
- If you have more than one sports massage in a calendar month, those additional massages will fall outside the membership and will be charged at full price.
- A cancellation charge will apply for appointments cancelled within 24 hours of the appointment being due to take place.
- You will receive an email letting you know when the membership is due for renewal so you can decide whether you wish to renew.
Buying a Gift Voucher
Please note that when a Gift Voucher is purchased from the clinic the following policy applies:
- Gift Vouchers are valid for one year from the date of purchase.
- The Gift Voucher code is required to redeem the voucher.
- A cancellation charge will apply for appointments cancelled within 24 hours of the appointment being due to take place.
If you have any questions, please do not hesitate to contact us and we will be happy to help.